FreshBet Privacy Policy

At Fresh Bet, we understand that your trust matters, and this privacy policy explains how we collect, use, store, and protect your personal information when you use our online casino and sportsbook services. FreshBet is operated by Ryker B.V., a company registered in Curaçao under registration number 154186, with its registered address at Abraham Mendez Chumaceiro Boulevard 50, Willemstad. Our platform operates under a Curaçao Gaming Control Board licence application, and we are dedicated to handling your data responsibly across all the markets we serve, including Europe, Turkey, the Middle East, Latin America, Canada, and Australia.

By registering an account, completing a fresh bet login, or otherwise accessing our website, you agree to the collection and use of your information as described in this policy. If you do not agree with our practices, we recommend that you do not use our services.

Information We Collect

Our FreshBet platform collects several categories of information to provide you with a safe and personalised gaming experience. We gather data directly from you, automatically through your device, and occasionally from third-party verification partners.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address when you create a freshbet casino login.
• We record your transaction history, including deposits, withdrawal requests, and freshbet withdrawal details, to comply with financial and anti-money-laundering regulations.
• We store technical data such as your IP address, browser type, device identifiers, and information collected when you use our freshbet app or download the freshbet app for mobile play.
• We keep records of your gameplay activity, including wagers placed, bonuses claimed, and any freshbet promo code or freshbet bonus code entered on your account.
• We may collect identity verification documents to confirm your age and identity, particularly before processing your first cashout.

How We Use Your Information

We at Fresh Bet use your personal data for several legitimate business purposes, all aimed at delivering secure, compliant, and enjoyable services.

• We use your information to verify your identity, manage your account, and process your fresh bet casino login securely.
• We process your data to handle deposits and payouts, apply wagering requirements, and manage any bonus freshbet offers or promo code freshbet redemptions.
• We analyse your activity to detect fraud, prevent underage gambling, and support responsible gaming tools.
• We use your contact details to send you service updates, promotional offers, and information about freshbet promo codes for existing customers, where you have consented to marketing communications.
• We may use aggregated data to improve our FreshBet online casino platform, including game selection, customer support, and mobile compatibility.

Cookies and Tracking Technologies

Our FreshBet website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies also help us recognise returning players attempting a freshbet casino log in and streamline the login process. You can manage cookie settings through your browser, though disabling certain cookies may limit some features of our site.

How We Share Your Information

We do not sell your personal data to third parties. However, we at FreshBet may share limited information with trusted partners to operate our services effectively.

• We share data with payment processors to complete transactions using Visa, Mastercard, alternative methods, or cryptocurrencies.
• We disclose information to regulatory authorities, law enforcement, or licensing bodies when legally required.
• We may share data with affiliated brands, sometimes referred to as freshbet casino sister sites, for marketing and account verification purposes, always in accordance with applicable law.
• We work with identity verification and fraud prevention providers to keep our platform secure.

Data Security

We at Fresh Bet Casino implement industry-standard security measures, including encryption, secure servers, and restricted access controls, to protect your personal information from unauthorised access, loss, or misuse. While we take reasonable steps to safeguard your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise your information.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data when using our FreshBet services.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your account.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may withdraw consent to marketing communications at any time by contacting our support team.
• You have the right to object to certain types of data processing or request restriction of processing.

To exercise any of these rights, please contact us at compliance@fresh-bet.com, and we will respond within a reasonable timeframe.

International Data Transfers

As our FreshBet casino serves players across multiple regions, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any international transfer of data complies with applicable data protection standards.

Restricted Territories

Our services are not available to residents of certain jurisdictions, including but not limited to Aruba, Australia, Belarus, France, Iran, Iraq, the Netherlands, Russia, Spain, the United Kingdom, the United States and its dependencies, and countries listed by the FATF as high-risk. If you access our platform from a restricted territory, we reserve the right to suspend your account and decline any freshbet casino no deposit bonus or other promotional offers.

Children's Privacy

Our FreshBet platform is intended solely for individuals aged 18 or older. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete associated data.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and gaming software partners. We are not responsible for the privacy practices of these external websites, and we encourage you to review their respective policies before submitting any personal information.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. We recommend checking this page regularly. Continued use of our fresh bet online casino services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please reach out to us:

• Customer support: support@fresh-bet.com
• Compliance enquiries: compliance@fresh-bet.com
• Affiliate enquiries: affiliate@fresh-bet.com

We are available 24/7 through live chat and email to address any privacy-related concerns and ensure your experience with us remains safe, transparent, and trustworthy.